Privacy Policy

Omail.ca ("we", "our", or "us") is committed to protecting the privacy and security of personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

This Privacy Policy describes how we handle personal information when providing our email infrastructure services to clients across Canada.

1. Who We Are

Omail.ca is a Canadian-based provider of email infrastructure services. We offer secure and reliable email hosting, routing, and storage solutions for Canadian organizations.

We do not send commercial emails on behalf of clients, and we do not engage in email marketing. We act solely as a data processor, providing the infrastructure our clients need to manage their own email communications.

2. Our Role Under Canadian Law

Under PIPEDA, Omail.ca functions primarily as a service provider or data processor. This means that our clients are responsible for obtaining consent and complying with privacy obligations related to the personal data they send or receive using our platform.

3. Information We Handle

While providing email infrastructure, we may store or process the following types of personal information:

• Name and email addresses
• IP addresses and device metadata
• Email headers for spam prevention
• Message logs and delivery data

We do not collect or use this information for our own purposes.

4. How We Protect Data

We take privacy and security seriously. Measures we use to protect stored and transmitted email data include:

• Secure encryption (in transit and at rest)
• Access controls and audit logging
• Regular system updates and monitoring
• Strict internal policies for data access

5. Data Retention

Email and related metadata are retained only as long as necessary to fulfill our service obligations.

6. Disclosure of Personal Information

We do not sell, rent, or disclose personal information to third parties. The only exceptions are:

• When required by Canadian law, court orders, or legal authorities.
• When explicitly authorized by our client.

We do not use any third-party platforms or analytics tools that access user data.

7. Your Privacy Rights

If you are an individual who has received email through a service hosted by Omail.ca and wish to exercise your privacy rights (e.g., access, correction, or deletion), please contact the organization that sent the message to you. They are the data controller under PIPEDA.

8. Contact Us

If you have questions or concerns about our privacy practices, or if you believe your data has been handled improperly, please contact:

Privacy Officer
📧 [email protected]

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. When we do, we will revise the "Effective Date" at the top of this policy. Material changes will be communicated via our website.